Lockdown 2 – Opening times Engineer visits

Posted by: Carly Temple on 4th November 2020

As we enter our second national lockdown on Thursday 5th November we would like to advise you of our protocols and opening hours in order to ensure that we can still respond to all your heating, plumbing and electrical needs.

 

Office opening hours

From Thursday 5th November the office will continue to stay open. We are still fully contactable via telephone or email, open hours are: 8.00am – 5.00pm. We do pick up and prioritise responding to any voicemails left after hours.

 

Engineers

Engineers are still allowed to enter homes to carry out works. All our engineers will have gloves, shoe covers and face masks.

Engineers will do their best to adhere to the 2-metre distance rule and ideally ask that you can be in a different room whilst they work.

If you are having to self-isolate please contact us as soon as possible to rearrange your appointment, this is to protect all our staff and other customers from Covid-19.

 

Payment

At this time, we are not able to accept payment by cash or cheques.

We can take payment via debit or credit card over the phone, or you can pay via bank transfer.

We can be contacted on 0208 395 8060.

Thank you for your support during these unprecedented times.

The Carshalton Boilers Team

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