Privacy Policy

Last updated: 21st October 2025

1. Who We Are

This Privacy Policy explains how Carshalton Boiler Services Ltd (“we”, “our”, or “us”) collects, uses, and protects your personal information when you use our website https://www.carshalton-boilers.co.uk.

Company name: Carshalton Boiler Services Ltd
Registered address:
63 Carshalton Road
Sutton
Surrey SM1 4LH
United Kingdom

VAT number: GB-45233569
Email: info@carshalton-boilers.co.uk
Phone: 020 8395 8060

We are the data controller for the personal information we collect through our website and services.

2. Information We Collect

When you visit our website, some information is collected automatically, and additional information may be collected if you contact us.

We may collect personal data when you:

Submit a form on our website (e.g. request a quote or make an enquiry)
Contact us by phone or email
Interact with our website and advertising (via cookies or analytics)

This may include:

First name and last name
Email address
Phone number
Address (if provided)
Message or enquiry details
Technical data such as IP address, browser type, device type, pages visited, and referral source

When you browse our website, your IP address may be logged automatically by the web server for security, analytics, and operational purposes. This information is not used to personally identify you on its own.

3. How We Use Your Information

We use your personal data to:

Respond to enquiries and provide customer support
Provide quotations and deliver requested services
Manage customer interactions in our CRM system (Gas Engineer Software)
Improve our website, services, and advertising performance
Send relevant marketing communications (only where consent has been provided)
Run and measure advertising campaigns, including Google Ads remarketing

4. Lawful Basis for Processing

Under the UK General Data Protection Regulation (UK GDPR), we process personal data under the following lawful bases:

Contract – where processing is necessary to provide services you request
Legitimate interests – for running and improving our business, website analytics, and advertising
Consent – for marketing communications and certain cookies
Legal obligation – to comply with UK laws and regulations

5. How We Share Your Information

We only share personal data where necessary and with trusted service providers, including:

Gas Engineer Software – CRM system for managing enquiries and jobs
Google Analytics & Google Ads – for website analytics and advertising performance
Website hosting and IT providers – for secure operation of our website

We do not sell, rent, or trade your personal data to third parties.

All third parties are required to process data securely and in line with data protection legislation.

6. Cookies and Tracking

Our website uses cookies to:

Analyse website usage (Google Analytics)
Measure advertising performance (Google Ads)
Show relevant ads to users who have previously visited our site (remarketing)

You can manage or delete cookies via your browser settings.

More information about how Google uses data:
https://policies.google.com/technologies/partner-sites

Opt out of personalised Google ads:
https://adssettings.google.com

7. Links to External Websites

Our website may contain links to external websites that are not operated or controlled by us. We are not responsible for the privacy practices or content of those external sites, and any information you provide to them is subject to their own privacy policies.

8. How Long We Keep Your Data

We retain personal data only for as long as necessary:

Enquiry and customer data: up to 24 months after last contact
Marketing data: until you unsubscribe or withdraw consent
Technical and analytics data: according to third-party retention policies (e.g. Google)

9. Your Data Protection Rights

Under UK GDPR, you have the right to:

Access your personal data
Correct inaccurate or incomplete data
Request deletion of your data
Restrict or object to certain processing
Withdraw consent for marketing at any time
Request data portability

To exercise these rights, contact us at info@carshalton-boilers.co.uk.

If you are unhappy with how your data is handled, you may complain to the Information Commissioner’s Office (ICO):
https://www.ico.org.uk

10. Data Security

We take appropriate technical and organisational measures to protect your personal data from loss, misuse, unauthorised access, or disclosure. Access is limited to authorised personnel and trusted service providers only.

11. Website Disclaimer

The Carshalton Boilers website and all information, products, and services provided on it are supplied “as is” without any representation or warranty, whether express or implied.

We do not guarantee that:

The website will be uninterrupted or error-free
Any defects will be corrected
The website or server is free from viruses or other harmful components

To the fullest extent permitted by law, we will not be liable for any loss or damage (including indirect or consequential loss) arising from the use or inability to use this website, including loss of data or profits.

12. Complaints

We aim to provide the highest standard of service. If you have a complaint about any aspect of our service, please contact us so we can address the issue and improve our processes.

If a complaint cannot be resolved through our internal complaints procedure, and as a Which? Trusted Trader, we use Ombudsman Services Ltd for independent dispute resolution.

To refer a complaint, please contact Which? Trusted Traders in the first instance:
📞 0117 981 2929

13. Governing Law

This Privacy Policy and any disputes arising from it are governed by and construed in accordance with the laws of England and Wales, and subject to the exclusive jurisdiction of the courts of England and Wales.

Contact us:

If you have any questions about this Privacy Policy or how your data is handled:

📧 info@carshalton-boilers.co.uk
📞 020 8395 8060