Last updated: 21st October 2025
Welcome to https://www.carshalton-boilers.co.uk, operated by Carshalton Boiler Services Ltd (“we”, “our”, “us”).
By using our website, booking our services, purchasing products/parts, or entering into a service agreement (including any Cover Plan), you agree to be bound by these Terms and Conditions. Please read them carefully.
Company Name: Carshalton Boiler Services Ltd
Address: 63 Carshalton Road, Sutton, Surrey SM1 4LH, United Kingdom
VAT number: GB-45233569
Email: info@carshalton-boilers.co.uk
Phone: 020 8395 8060
Website: https://www.carshalton-boilers.co.uk
In these Terms:
We provide services including (but not limited to):
We serve domestic and (where agreed) commercial clients. Works are carried out by appropriately qualified engineers (including Gas Safe Registered engineers where gas works are involved).
4.1 These Terms apply to all Contracts and take precedence over any other terms supplied by the customer.
4.2 A Contract is formed when you:
5.1 Bookings may be made via phone, email, or website enquiry form.
5.2 Installations – deposits: unless agreed otherwise in writing, we may require a deposit as set out on your estimate. As per our standard terms:
5.3 The balance for Installations is due on satisfactory completion unless otherwise agreed.
5.4 Services/breakdown (non-installation): payment is due immediately upon completion unless otherwise agreed in writing.
5.5 Cover Plans 1/2/3: the first 12 months’ fee is payable on signing and must clear prior to the Initial Visit. Renewal fees (if any) will be advised one month prior to the end of the 12-month term and must be paid by the anniversary date to continue cover.
5.6 Unless otherwise agreed, invoice payment terms are 30 days from invoice date.
5.7 If payment is late, we may charge interest at the Interest Rate and recover reasonable debt collection costs (including legal fees or third-party recovery services). We may also suspend Services and/or withhold guarantees until outstanding sums are paid.
5.8 Payment is not deemed received until cleared funds are received.
6.1 Any variation to the Specification or additional work must be agreed in writing (e.g. via an Extra Works Sheet).
6.2 We may adjust the Contract Price if:
7.1 You may cancel or reschedule by providing at least 48 hours’ notice.
7.2 Cancellations with less than 48 hours’ notice may incur a call-out fee.
7.3 For rented accommodation or managed properties: if access is not obtained due to circumstances beyond our control or due to the fault of a managing agent/landlord/tenant, an abortive call-out fee of £40 + VAT may be charged to the responsible party.
7.4 Where a deposit has been taken for Installation/materials, deposits are non-refundable unless we agree otherwise in writing.
7.5 If we must cancel/reschedule due to circumstances beyond our control, we will contact you to arrange an alternative date.
8.1 You must provide safe and reasonable access to the Premises, equipment, and utilities required (e.g. electricity/water).
8.2 You are responsible for:
9.1 Attendance target: We will use best endeavours to attend within 24 hours depending on severity, but this is not guaranteed.
9.2 Annual cap: Cover Plan call-outs/parts/costs are subject to a maximum of £1,000 in any 12-month contract term (excluding replacement of any gas appliance and excluding the Cover Plan fee itself).
9.3 Exclusions (summary): Cover Plans do not cover:
9.4 Four-week exclusion period: For new Cover Plan contracts, breakdowns occurring in the first 4 weeks are not covered. This does not apply to renewals, unless there has been a break in cover and the renewal date is missed (in which case a new exclusion period may apply).
9.5 Initial Visit timing: Services under a Cover Plan must be completed within one month of the Cover Plan starting (or renewal).
9.6 Upgrades/downgrades: If you upgrade mid-term you pay the difference (usually via increased Direct Debits from the month following). Downgrades may be permitted at our discretion.
9.7 Cancellation: If you cancel before the end of the term, you remain liable for works already carried out (including parts/labour and any out-of-hours visits) during that contract year.
9.8 We may terminate a Cover Plan following an Initial Visit if results are unsatisfactory. In that case, we will return monies paid less reasonable costs incurred for the Initial Visit.
10.1 Where Goods are supplied, manufacturer warranties apply and may be provided directly by the manufacturer. We can assist with warranty claims where appropriate.
10.2 Risk in Goods passes to you upon delivery to the Premises.
10.3 Title to Goods does not pass until we have received full payment. Until then, you must keep Goods identifiable and insured to their full value.
11.1 If you notify us of an issue within a reasonable time after completion, and the defect relates to Goods/Services we supplied under the Contract, we will attend free of charge within the relevant Guarantee Period.
11.2 If you do not notify us within a reasonable time, you may be deemed to have accepted the Services and Goods.
11.3 If you instruct a third party to work on the installation/repair without our agreement, we may refuse free return visits and/or require payment before further attendance.
12.1 We are not liable for:
We respect your privacy and handle personal data in accordance with our Privacy Policy. Data is used for managing bookings, providing services, and (where consented) marketing communications.
14.1 If you are unhappy with any aspect of our service, please contact: info@carshalton-boilers.co.uk and we will aim to resolve matters quickly and fairly.
14.2 Where we cannot resolve a complaint through our own procedure, as a Which? Trusted Trader we use Ombudsman Services Ltd for dispute resolution. To refer a complaint, contact Which? Trusted Traders first on 0117 981 2929.
15.1 We may terminate or suspend performance immediately on written notice if:
15.2 On termination, you must pay all outstanding sums for Goods delivered and Services performed, plus any agreed cancellation charges and the cost of removing our property from the Premises.
15.3 Termination does not affect accrued rights.
Under the Consumer Contracts Regulations 2013, your right to cancel a service starts when you enter into the contract and lasts 14 days. Where you request that work begins within the 14-day period, you may still be liable for reasonable costs for work performed up to cancellation, as permitted by law. Where applicable to digital content, you may be asked to waive cancellation rights to receive immediate access.
The information on this website is for general guidance only and does not constitute professional advice. While we aim to keep content accurate and up-to-date, we make no warranties about completeness or suitability. Any reliance on website information is at your own risk.
We are not responsible for the content of external websites linked from this site.
We take reasonable steps to keep the website running but are not liable for temporary unavailability due to technical issues beyond our control.
18.1 Variations: No change is effective unless in writing and signed/approved by both parties.
18.2 Assignment: We may assign our rights and obligations under the Contract. For Cover Plan customers only, if ownership of the Premises changes, remaining benefits may be assigned to the new owner at our discretion.
18.3 Force majeure: Neither party is liable for failure/delay due to events beyond reasonable control (e.g. severe weather, fire, flood, strikes).
18.4 Notices: Notices must be in writing and sent to the address/details on the job sheet or to our contact details above.
18.5 Severance: If any clause is unenforceable, the remainder remains in force.
18.6 Entire agreement: These Terms and related documents form the entire agreement.
18.7 Set-off: We may set off monies payable to us against monies payable by us. Customers may set off a reasonable amount for snagging/uncompleted works, where evidenced and agreed.
18.8 Third party rights: The Contracts (Rights of Third Parties) Act 1999 does not apply.
These Terms and Conditions are governed by the laws of England and Wales, and the parties submit to the jurisdiction of the courts of England and Wales.
