Christmas and New Year opening times

Posted by: Carly Temple on 15th December 2020

Over this festive period we would like to wish all our customers a peaceful Christmas and healthy new year! We will be on hand ensuring that we are available to respond to all your heating, plumbing and electrical needs, please note our revised opening hours over the Christmas period.

Office opening hours

Christmas Eve:  8am – 3pm
Christmas Day to Monday 28th December:  Closed
Tuesday 29th & Wednesday 30th December:  8am – 5pm
New Year’s Eve:  8am – 3pm
New Year’s Day to 3rd January:  Closed
Monday 4th January:  Normal hours resume

We are still fully contactable via telephone or email. We do pick up and prioritise responding to any voicemails left after hours. Cover Plan customers will have access to an on-call engineer.

Engineers

Our engineers are allowed to enter homes to carry out works. Please note that all our engineers will have gloves, shoe covers and face masks.

Engineers will do their best to adhere to the 2-metre distance rule and ideally ask that you can be in a different room whilst they work.

If you are having to self-isolate please contact us as soon as possible to rearrange your appointment, this is to protect all our staff and other customers from Covid-19.

Payment

At this time, we are not able to accept payment by cash or cheques.

We can take payment via debit or credit card over the phone, or you can pay via bank transfer.

We can be contacted on 0208 395 8060.

 

Thank you for your support during these unprecedented times.

The Carshalton Boilers Team

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