Celebrating our Customer Service record!

Posted by: Sue Kemp on 23rd August 2019

Carshalton Boilers Customer Service History

Carshalton Boilers is a family run business with a long history that can be traced back over 50 years. John and Carly Temple have run the business since taking over from John’s father in 2007. Carshalton Boilers have an experienced team of accredited gas engineers who specialise in anything boiler related, from new installations, to repairs and servicing. Along with the gas engineers are a small team specialising in plumbing and electrical work. Supporting all the engineers is an office-based team, focussed on the customers, ensuring they receive the very best customer service possible and are always kept up to date and informed on progress of jobs.

Director, Carly Temple says

We pride ourselves on the excellent customer service we provide to all our customers. Whether it’s a courtesy call from one of the office team to confirm an appointment or the engineer calling to advise they are on the way, we believe that the success of the business, is down to always putting the customer first.

Customer Service Plumbing and Boiler reviews

Don’t just take our word for it, we have a great history of first-rate customer reviews. Please visit our Checkatrade page to see our latest reviews by customers on the service and workmanship we provide!

We are very proud of our Checkatrade customer comments in July, here are a few:

Annual boiler service and inspection

“Engineer was prompt, polite, cheerful and explained the technical elements well.”

New boiler and hot water cylinder installed

“Both a new hot water cylinder and the new Honeywell unit were found to be faulty and replaced. The installation was carried out with minimum of inconvenience”

Annual boiler service

“Friendly and helpful when booking the appointment over the phone. The engineer explained things clearly and helped with an additional query. He was very polite and both clean and tidy in appearance and in his work. Would use again.”

Annual service

“Completed annual service efficiently. Employee came at the agreed time.”

Fitting new boiler to replace gas back boiler – supplying and fitting 4 radiators

“Exceeded expectations in every respect, would highly recommend them to anyone needing this type of service.”

Annual gas boiler service

“Engineer rang 10 mins before arrival. Showed identity. Thorough service and part replacement. Efficient, tidy and courteous.”

Boiler service

“Excellent in every way! I always ask for the same engineer.”

Annual boiler service

“Always a delight to see a polite and knowledgeable engineer (contract for 9 years) on every occasion”

At Carshalton Boilers we specialise in all heating and plumbing requirements and pride ourselves on the superb service we offer all our customers. To find out more about our services or to book an appointment, call us today on 020 83958060.

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