We would like to wish our customers a Happy New Year. As we enter into our third national lockdown, we would like to reassure you that we remain open and are happy to help.
If you are having difficulties with your heating coming on, you may be able to find the information you need to get your boiler started in our news section by taking a look at these two articles:
Boiler not working – are your pipes frozen?
Turning on your Boiler – What checks should I carry out?
If you require our help, please do get in touch. We have summarised our protocols and opening hours below. These are in place to ensure that we can still respond to all your heating, plumbing and electrical needs.
We are open 8.00am – 5.00pm.
We are still fully contactable via telephone or email. We do pick up and prioritise responding to any voicemails left after hours.
Engineers are still allowed to enter homes to carry out works. All our engineers will have gloves, shoe covers and face masks.
Engineers will do their best to adhere to the 2-metre distance rule and ideally ask that you can be in a different room whilst they work.
If you are having to self-isolate please contact us as soon as possible to rearrange your appointment, this is to protect all our staff and other customers from Covid-19.
At this time, we are not able to accept payment by cash or cheques.
We can take payment via debit or credit card over the phone, or you can pay via bank transfer.
We can be contacted on 0208 395 8060.
Thank you for your continued support during these challenging times.
